The :Psycnhology of a Call Center Agent

Sanfelli Marius Michael C. Hortelano
URL: http:// shortelano.blogspot.com

“When these humanoid vampires come out of their famous computer infested graves to meet the early rays of morning sunshine, they would melt in maximum exhaustion down into the territories of isolated hibernation.”


Do you know them? They are the famous nocturnal who are less than vampires. No Goosebumps they’re safe--- they don’t suck blood nor feast on human carcass. They are just plain hardworking beings who play English for a living by letting their mornings their nights and their nights their mornings.

Welcome to the national job of our place. The most convenient and easiest remedy against the threat of unemployment. This is the sole antidote that can prevent an embarrassing transformation of a fresh bachelor into a useless presidential standby. At least, we have our own defense against global recession courtesy of the famous Wall Street manipulations.

They work at graveyard shifts from ten o’ clock in the evening up to seven o’clock in the morning, the next day. So, when these humanoid vampires come out of their famous computer infested graves to meet the early rays of morning sunshine, they would melt in maximum exhaustion down into the territories of isolated hibernation. In their beds they rest; in their coffins they die, amid every life that surrounds them they’re closed. Until and when darkness hails, they shall come to life once more---just like vampires who want more.

On to their nest they go, to call American costumers hoping to have a sale. “No sale, no work. Every day is fire day.” This is the word of thumb which sets in money as their divine motivation and purpose. This is what they do round the clock, from night till dusk till dawn. Randomly calling American homes to sell and have a sale, annoying every American spirit by disrupting a would be beautiful day.

Graveyard schedule is an undisputed universal policy to cope up with the American time zone. To put kindness in execution, two days of “rest day” is given once a month. However, two days is not enough for a human to adjust and sleep at a normal state after being nocturnal for twenty-nine days straight. With this predicament, even Clark Kent could not last a year.

“Our customers are all from the U.S. It is day time in America and night time in ours. That is why we have to do things upside down” --- said a veteran call center agent who has worked at a call center for a considerable length of time. She is one of my acquaintances. However, she gets skinnier every time she takes her Christmas vacation at our place. I was beginning to wonder why....

Behind the abrupt weight loss are tons of hospital check-ups and confinements. All of which are due to her nocturnal job. This makes sense. Becoming nocturnal would drastically change your sense of sleep. Rest plays a vital role in our lives. The accepted set-up is the “sleep at night” doctrine which is of course our universal rule. Graveyard shifts are excusable if not done every day. A more humanitarian schedule would be preferred if made every other two days or so but definitely not every day. You will be dead in no time, and the life lost is not worth to recompense the abusive use of bodily corruption.

Cancer and Tuberculosis are common call center agent killers. With smoking and coffee within the contagious corner, caffeine and nicotine in the mix, Tuberculosis would arise that would eventually lead up to Cancer (of the lungs). Moreover, precipitating factors would motivate cancer cells to develop due to long hours of unusual fluorescent light exposure while at work. This is the logic why we turn the lights off when sleeping. Closer perusal of the facts would suggest the importance of adequate sleep during night because this is just simply, the circle of our life.

Just take God for example, why would he create night and day without having it a purpose? He made it sure that we work during day time and sleep during night. This is the psychology of a Filipino nocturnal that is playing blind of this blatant antecedent fact attached with many call center agent deaths. They die for one simple reason. They die because they altered God’s purpose. They changed what is already set. They impaired what is not to be impaired. They just simply refused to understand a fact that is way too much elementary.